SellerLion connects to Amazon Seller Central using Amazon’s developer APIs. SellerLion is an independent third-party service and is not affiliated with, endorsed by, or sponsored by Amazon.
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SellerLion helps you send neutral, order-related review and feedback requests to your buyers. You can include useful tips, product information, or support information, and adjust timing and content for each campaign. You are responsible for ensuring your messages follow Amazon’s Buyer-Seller Messaging guidelines.
Yes! You can send any messages as long as they comply with Amazon rules. For example, you can tell customers that their product is delivered, provide them with instructional content using attachments or just send useful tips about their purchase.
Yes, SellerLion allows you to target specific items you sell on Amazon, refunded or past orders. You can also set up campaigns according to the fulfillment channel (Fulfillment by Amazon or Merchant Fulfilled Network).
Yes. SellerLion works with FBA and Merchant-Fulfilled Seller Central account orders. You can also filter campaigns so review or feedback requests are sent only to FBA or MFN orders, depending on how you want to manage your buyer communication.
Use SellerLion to send a neutral, order-related request asking buyers to share their honest feedback or review. Do not offer compensation, ask only for positive feedback, or try to influence the rating. Amazon prohibits review manipulation, and accounts that violate its policies can be suspended.
SellerLion tracks seller feedback and product reviews and notifies you when negative feedback or a negative review appears. You can review it in your dashboard and decide whether to use Amazon’s official feedback removal process or respond through Amazon’s permitted Buyer-Seller Messaging. SellerLion does not contact buyers to request removal of negative feedback or reviews.
SellerLion provides neutral templates and scheduling controls, and does not offer compensation for reviews or ask buyers to leave positive reviews. You are responsible for how you configure and use the tool, and for ensuring your messages follow Amazon’s current Buyer-Seller Messaging and review policies. SellerLion cannot guarantee account status.
Amazon’s current guidance should be reviewed before you configure a campaign. SellerLion lets you control the number and timing of follow-up messages so you can align them with Amazon’s Buyer-Seller Messaging policy.