- What is SellerLion?
SellerLion send review followup emails to Amazon buyers automatically.You can change timing and email content based on days & status.
- How SellerLion helps to improve Amazon seller rating?
Our software automatically sends your customers friendly personalized emails. You can follow up with customers by sending them useful tips, ebooks, manuals, and ask them for feedback or product reviews. These proactive communications are 100%-compliant with Amazon’s Terms of Service and improve your overall seller rating on Amazon. They also give you an opportunity to address potential order issues in advance.
- Can I send email requests for specific products?
Yes, SellerLion allows you to target specific items you sell on Amazon, refunded or past orders. You can also set up campaigns according to the fulfillment channel (Fulfillment by Amazon or Merchant Fulfilled Network).
- Can my Amazon account be suspended for sending incentivized review requests?
No. SellerLion email templates are crafted in full compliance with Amazon rules, which prohibit sellers from offering compensation for a review, asking buyers to write positive reviews only, or manipulating reviews. SellerLion emails have never been considered as incentivized, since we don't offer any compensation for positive reviews and asking about a review in a polite, neutral manner. This type of communication helps sellers to maintain high-quality customer service and to receive verified reviews from real customers, which is what Amazon is interested in.
- Why do I need a tool to request Amazon feedback and reviews?
Personalized automation saves time and helps you get your feedback or product review request in front of buyers at the right time, every time.
Your seller feedback rating informs potential buyers about your reliability as a merchant. It can affect your ability to win the Buy Box. In some cases, it can even affect your ability to sell on the Amazon marketplace. SellerLion, along with good customer service practices, can protect and enhance your reputation on Amazon. It can help safeguard you from the effects of occasional negative ratings. And, most importantly, good feedback helps boost your sales!
Product reviews provide information about how your products are perceived by buyers. Reviews offer social proof for prospective customers and also directly impact your sales; generally, the more reviews you have, the better your product will rank in Amazon’s search algorithm.
- How can SellerLion improve my Amazon feedback and reviews?
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. That leaves you with a large number of satisfied buyers who are not leaving positive ratings. SellerLion automatically sends a personal email to each of your customers requesting seller feedback. Simply sending a polite request can help you increase your positive feedback, which will improve your overall rating on the Amazon marketplace and limit the effect of occasional negative feedback ratings. Proactive communication can also let your customers know that you care about their buying experience. Reaching out to buyers can also give you the opportunity to address issues before they become a larger problem.
- Does Amazon permit this type of customer communication?
Absolutely. Amazon encourages you to provide good customer service and to ask for feedback from your customers in order to be a successful merchant. However, it is important to note that Amazon policy does not permit sending marketing messages to customers. Consult all of Amazon’s Terms of Service regarding buyer/seller messaging, feedback and product reviews to be sure your messaging is compliant.
- Do you have email templates that are ready to go?
Yes, we provide a seller feedback request template as well as a product review request template to help you get started. You can tailor the language to your liking, but be sure to avoid including a marketing message, external links or anything else that violates Amazon’s guidelines for communicating with buyers. Setting up your SellerLion account is easy and takes just a few minutes. We also offer one on one onboarding support to help start requesting feedback and reviews quickly.
