- What is SellerLion?
SellerLion sends review and feedback request emails to Amazon buyers automatically. You can change timing and email content based on days and order status.
- How does SellerLion help with Amazon buyer communication?
SellerLion helps you send neutral, order-related review and feedback requests to your buyers. You can include useful tips, product information, or support information, and you can adjust timing and content for each campaign. You are responsible for ensuring your messages follow Amazon’s Buyer-Seller Messaging guidelines.
- Can I send email requests for specific products?
Yes, SellerLion allows you to target specific items you sell on Amazon, refunded or past orders. You can also set up campaigns according to the fulfillment channel (Fulfillment by Amazon or Merchant Fulfilled Network).
- Is SellerLion compliant with Amazon policies?
SellerLion provides neutral templates and scheduling controls, and does not offer compensation for reviews or ask buyers to leave positive reviews. You are responsible for how you configure and use the tool, and for ensuring your messages follow Amazon’s current Buyer-Seller Messaging and review policies. SellerLion cannot guarantee account status.
- Why do I need a tool to request Amazon feedback and reviews?
Personalized automation saves time and helps you send review or feedback requests at the right time.
Your seller feedback and product reviews are visible to buyers and can affect trust in your business. SellerLion helps you manage these requests and monitor incoming feedback. It does not guarantee ratings, review volume, or sales.
- How does SellerLion help me request feedback and reviews?
SellerLion automates neutral review and seller feedback requests after an order. It does not target only satisfied buyers, request positive ratings, or offer incentives. Amazon buyers decide independently whether to leave feedback or a review.
- Does Amazon permit this type of customer communication?
Amazon permits order-related buyer communication through Buyer-Seller Messaging, subject to Amazon’s guidelines. Review Amazon’s current Buyer-Seller Messaging policy before sending messages. You are responsible for the content you send.
- Do you have email templates that are ready to go?
Yes, we provide a seller feedback request template as well as a product review request template to help you get started. You can tailor the language to your liking, but be sure to avoid including a marketing message, external links or anything else that violates Amazon’s guidelines for communicating with buyers. Setting up your SellerLion account is easy and takes just a few minutes. We also offer one on one onboarding support to help start requesting feedback and reviews quickly.